CSC Pro

Desktop software for certificate automation.

CSC Pro is desktop software used by Maharashtra CSC operators to manage customer intake, OCR-assisted data capture, WhatsApp-linked communication, and repeated certificate application steps inside a guided workflow.

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What the product does

Core workflow Helps operators collect customer details, process Aadhaar and related documents, run OCR, and automate repetitive application steps on MahaOnline.

Supported use cases Certificate workflows including caste, income, and residence applications for Maharashtra service operators.

Typical operator flow

Launch Chrome and log into the required operator systems.
Open CSC Pro and create or select the customer record.
Upload customer documents and let OCR prefill relevant fields.
Choose the certificate type and run the automated workflow.
Review the result and complete final submission steps.

Who uses it

Primary audience CSC operators and center staff handling multiple citizen applications in a desktop environment.

Meta review notes

WhatsApp usage CSC Pro includes WhatsApp onboarding and customer communication flows associated with the operator workflow.

Handled data Operator-entered customer information, uploaded documents, OCR output, and workflow status related to supported certificate services.

Useful public links

Product page

Download CSC Pro

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