Privacy

Arzi Privacy Policy

Product: Arzi  ·  Provider: Sonkawade Labs, Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India  ·  Last Updated: July 7, 2026

This Privacy Policy explains how Sonkawade Labs collects, uses, stores, and deletes data processed through Arzi, a WhatsApp-based application-letter assistant.

What Arzi does

Arzi receives a user's message on WhatsApp, understands the request, and generates a formal application letter PDF that is returned to the same user.

Information we may process

  • User phone number and WhatsApp messaging identifiers.
  • Message content submitted by the user.
  • Name, address, or other details voluntarily included by the user in the request.
  • Generated PDF application letter content.
  • Technical logs required for delivery, reliability, and abuse prevention.

How we use the information

  • To interpret the user's request and prepare the application letter.
  • To send the generated PDF or follow-up response through WhatsApp.
  • To monitor abuse, errors, delivery failures, and service reliability.

WhatsApp and Meta platform usage

Arzi uses the WhatsApp Business Platform to receive inbound user messages and send generated replies and documents back to the user.

Data retention

We retain data only as long as reasonably necessary to operate Arzi, troubleshoot issues, satisfy legal obligations, and handle deletion or support requests.

Consent and withdrawal (DPDP Act, 2023)

  • By sending a message to Arzi on WhatsApp and confirming your request, you consent to the processing of the information you provide for the sole purpose of preparing and delivering your application letter.
  • You may withdraw consent at any time, as easily as it was given, by replying STOP on WhatsApp or emailing sumitsonkawade@sonkawadelabs.in. After withdrawal, Arzi will stop processing your data for future requests; processing already completed remains lawful.
  • You may nominate another individual to exercise your rights in the event of death or incapacity, as provided under the Digital Personal Data Protection Act, 2023.
  • We do not sell your data. We share it only with infrastructure providers needed to run the service (such as hosting, messaging via Meta's WhatsApp Business Platform, and document generation) or where required by law.

Your rights

  • Access a summary of the personal data we process about you.
  • Request correction or deletion of your data, subject to lawful retention requirements.
  • Raise a grievance and, if unsatisfied after our response, complain to the Data Protection Board of India as provided under the DPDP Act, 2023.

Children

Arzi is intended for users aged 18 and above. If you are a minor, use Arzi only with the consent and supervision of a parent or lawful guardian.

Data deletion requests

Users may request deletion of data related to Arzi by emailing sumitsonkawade@sonkawadelabs.in with the subject Arzi Data Deletion Request. We respond to deletion requests within 30 days.

Grievance Officer and contact

Grievance Officer: Sumit Sonkawade, Sonkawade Labs, Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India.

For privacy questions or grievances, contact sumitsonkawade@sonkawadelabs.in. Grievances are acknowledged within 48 hours and resolved within 30 days.